1. The Seller shall be obliged to pack the Goods and protect them before loading in the way ensuring their integrity in transport.
2. The packaging, including the number of euro pallets used, shall be selected by the Seller.
3. If the ordered Goods are packed and delivered on an euro pallet to the Buyer, the Buyer shall pay extra for each and every pallet euro. The Buyer shall receive relevant information on a case-by-case basis together with the quotation. This provision refers solely to deliveries to EU countries. For customers from outside EU, the euro pallet cost will be included in the Goods’ price.
1. The Seller shall not receive any returned Goods delivered as per the Agreement.
2. The liability of Kerbl East under the warranty for the Goods’ defects is excluded. The liability of Kerbl East for damages on any grounds is limited to the value of the sold goods stipulated based on the selling price.
3. Each complaint about the goods must be submitted by the Buyer using the complaint form available on the website www.kerbl-east.com. The seller does not accept other forms of submitting a complaint about the goods.
4. Unless it is stipulated otherwise in the Agreement, any complaints relating to any obvious defects or discrepancies in the Goods’ composition or stemming from the delivery of Goods clearly different from the ordered ones must be made immediately, no later than 5 business days after the Goods are accepted, meaning that if the defect is latent and discovered after the date of acceptance, it must be done immediately after the defect discovery (i.e. 5 days after the discovery).
5. Any quantity-related complaint concerning discrepant quantities of the delivered goods should be reported no later than 5 business days after the delivery date.
6. The guarantee is granted by the manufacturer in line with the terms and conditions stipulated in the guarantee card attached to the Goods. If there is no guarantee card provided by the manufacturer, the Seller grants a 12-month guarantee period starting from the date when the Buyer buys the Goods. If there are any physical defects of the goods, the Buyer may request the Seller solely to rectify them. The Seller shall be obliged to rectify the defects within 14 business days after the defective goods are delivered or they may also exchange the Goods for the new, defect-free ones, at their own discretion. This period shall be longer if it is necessary to wait for any goods or spare parts required for repair. The Buyer shall be notified thereof immediately.
7. When a guarantee claim is made, the Buyer shall be obliged to send the defective Goods to the Seller’s address themselves. If the complaint is accepted, the Seller will bear the shipping costs to the Buyer.
8. The date of delivery for the application of warranty and guarantee regulation shall be the date of the CMR waybill, field no. 24, or another, equivalent document indicating the name when the Goods reached the destination address. For the complaint process, the Seller may request a copy of the CMR document.
1. The Buyer shall be obliged to pay the whole order value, including any extra costs, if due, within 5 business days after the order is confirmed, to the bank account number named by the Seller in the order confirmation and the pro-forma invoice. The failure to pay by the specified deadline shall result in the order cancellation as per the provisions of II.5 of GTCS.
2. Other terms and conditions of payment shall be stipulated in the Agreement.
The ownership title to the ordered Goods shall be transferred to the Buyer after the selling price is paid (i.e. when the Seller’s bank account is credited with a confirmed amount for the Order).
1. Transactions under the Agreement shall be closed based on the current selling prices of Goods named in the order confirmation. The Seller reserves the right to change the prices at any stage of the order processing of which they shall promptly notify the Buyer.
2. The Buyer shall be entitled to withdraw from the Agreement if the prices of the ordered Goods change within 3 business days after they receive the information of the price change. The failure to send the notice of withdrawal from the Agreement shall be deemed acceptance of the new selling price and the obligation to perform the Agreement based on the new terms and conditions.